Category Archives: Design

Strategy Tools for Value Creation by Including Informal Entrepreneurial Ecosystems

There is a lot to unpack in the title of this post and not all of it might happen here today. Consider this the amuse bouche of my current thinking and writing, with the unexpected side effect of releasing the first faint sounds of music that’s been long hidden in my keyboard. The phrasing of […]

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IMD Case Study – how Mpesa’s adoption transformed Safaricom

There is a case study on Safaricom that supports my viewpoint – that first one must consider the operating environment pragmatically prior to design and delivery of services for low income markets for a successful outcome that then drives the transformation of both the customer base and the corporation, giving rise to new ecosystems and […]

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Theoretical background for contextualizing User Agency in Participatory Processes

Scandinavian participatory design practices are not distinguished by particular methods but rather by political commitments to societal concerns and relationships with participating users and communities. Pelle Ehn writes:`In the interest of emancipation, we deliberately made the choice of siding with workers and their organisations, supporting the development of their resources for a change towards democracy […]

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Disrupting the Default: Must it fall under “development” if the geography is Africa?

Where does it say that if the geography of the study or innovation or project is in Africa then it must be ‘development’? Is it Tuesday, that it must be Belgium? Will the ‘tyranny of dominant logic’ continue to hold us in thrall regardless of all the massive changes overtaking our world today; including the […]

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Scandinavian Approaches to Participatory Design: Simply a tradition or a coherent philosophy of design?

“Scandinavian participatory design approaches emphasise change and development, not only technological change and systems development, but change and development of people, organisations, and practices, occurring in changing socio-historical contexts.” Gregory, J. (2003). Scandinavian approaches to participatory design. International Journal of Engineering Education, 19(1), 62-74. Long ago, an essay I wrote on “Why is design important?” […]

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The power of sensemaking lies in its ability to reframe the challenge and its context

A key characteristic of participatory design is the use of physical artefacts as thinking tools throughout the process. This process is a key characteristic of the various participatory design practices emanating from the Scandinavian research-led tradition (e.g. Greenbaum and Kyng, 1991). As highlighted by Sanders (2006), users in participatory design serve as  “expert[s]of their experiences” […]

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Effective Toolmaking: Shifting the Mindset Away from that of “Expert”

The beauty of struggling with words and concepts in order to best articulate them in a manner that reflects one’s lived experience in practice is that one remains true to one’s search for songs of magic regardless of the themes of introspection. This realization has freed me from various self imposed constraints on my use […]

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Design Thinking for the post pandemic era

Design must change if we’re to meet the targets for the climate change goals. And, not only must design transform itself to be utilitarian for the needs of the novel ways of making, doing, being, that are emerging as an outcome of the global pandemic shock, but at the same time these new systems must […]

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Half a year, 2020 : The Remote Resilience and Recovery Project

I have umpteen drafts saved, of posts I began writing since the last published one on 29th February this year, and never finished. 2020 has outdone itself in its impact on all of human society, across our entire planet. I have been active on Twitter, where my literature reviews, in service of the pivot I […]

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From Flat to Fragmented: Observing the Impact of Sudden Jump in Complexity on Startup’s Development Journey

With increasing diversity of factors that impact the product development journey comes increasing complexity in managing the product development process. For startups in particular, there is little difference between the startup’s development journey and the product development journey. Consider the phases of the startup development journey as illustrated by StartupCommons below: Validation and Growth phases […]

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