M-PESA and the service innovation framework (extract)
A former student of mine just mailed me this article “Extracting Key Lessons in Service Innovation” (pdf) by S.Wooder and S. Baker, recently published in the Journal of Product Innovation Management, January 2012 edition. Here is the abstract of the article: This paper describes how Sagentia—working with Vodafone, Safaricom, and other organizations—played a significant role […]
The mobile, the media and the money: empowering Kenyans for Kenya
If I were to go by the majority of the mainstream global media articles on the subject of the drought in East Africa, I would think that only citizens in the USA and across Europe were contributing assistance for food aid. Yet my twitter feed is full of stories of how much Kenyans have raised […]
