Tag Archives: humility

Does the human-centered design industry believe in it’s own process?

By | December 16, 2016

Listening to users, and incorporating their feedback is considered the key differentiator for the practice of human-centered design. Yet, one wonders, if the design industry has understood that this philosophy must necessarily include the feedback from their clients as well. That is, while we are all aware of the navel gazing tendencies displayed by design… Read More »

Design of Digital Financial Services for Inclusion Needs More Respect and Humility to Succeed

By | August 18, 2016

In the past week alone, I’ve seen three glaring cases of unquestioned assumptions around the design and implementation of Digital Financial Service (DFS) particularly for financial inclusion, but also otherwise. This gives rise to the question whether the industry is prepared to undertake the mission they have set for themselves. The first is that their… Read More »