People-centered systems design thinking out loud
This morning I was pondering the complexity involved in weaving together four separate threads of ‘innovation’ into one holistic system. They were not unrelated to each other, and the end users are more or less the same for each, but each is also a standalone solution to a pain point in an ecosystem. I was […]
Design of Digital Financial Services for Inclusion Needs More Respect and Humility to Succeed
In the past week alone, I’ve seen three glaring cases of unquestioned assumptions around the design and implementation of Digital Financial Service (DFS) particularly for financial inclusion, but also otherwise. This gives rise to the question whether the industry is prepared to undertake the mission they have set for themselves. The first is that their […]
An Interdisciplinary Approach to “Best Fit” for International Development: Process and Tools
This post follows on from the previous one which introduced the concept of a ‘best fit’ approach to the ‘wicked problems’ in development. There I posited that consumer facing private enterprises looking at the African market would benefit from considering Development’s thought-leadership in this regard, given their experience in the challenging operating environments of the […]
Mobile Money’s next challenge: Enabling the development of a cashless ecosystem
The latest GSMA State of the Industry report on Mobile Money is out this month and the numbers look great in the developing world. The report frames the industry’s next challenge as the need to grow the platform beyond the basics of airtime purchase and person to person transfer. Here are my concerns, starting with […]
Lessons for toilet builders from the history of India’s cookstove development efforts
Vaishnavi Chandrashekhar has written a superb critical analysis looking back at the history of India’s development efforts to provide viable, feasible, and desirable solutions to the myriad unmet needs of the common man. Using cookstoves as her narrative theme, she explores the challenges of base of the pyramid product development and marketing, and draws lessons […]
Innovation, under conditions of resource scarcity
When Mkulima Young, a social media community for young farmers in Kenya tweeted this photograph of a motorcycle modified to pump water, I was delighted. It had been a long time since I’d seen such an excellent example of innovative product development under conditions of resource scarcity. REculture, the group blog hosted by the now […]
Management by Design, by Richard Farson
Have you ever noticed the difference between a meeting held at a long rectangular table and one held at a round table? The time spent, the agenda, and the participants may be exactly the same, but the meetings are completely different. The discussion at the round table is more informal, the leadership is shared, the […]
Designers as Leaders, by Richard Farson
Design is one of the few professions dominated by its clientele. Compared to physicians, attorneys, and academics, designers are inclined to do what they’re told. That posture is so widely accepted among designers it sometimes seems that the only ones who can occasionally insist on having things their way are the superstars of design. Of […]
Design research as a method for discovering & understanding the world around us
Variously known as User Centered Design (UCD) or Human Centered Design (HCD), the fundamental philosophy underlying the designer’s approach to problem solving is that of discovery – “figuring out how to make something that will work in this context”. Innovation, invention and novelty rarely have pre-scripted processes due to the as yet unknown, and often, […]
Leapfrogging the cookstove
Take a closer look at those LPG (cooking gas) cylinders stacked around the pole, displayed for sale. The small ones on top have a rough and ready metal fitting attached to them which converts them into stoves. However, you’ll note in the delivery cart that these small cylinders are without the addition. This makes me […]
