Top 3 Assumptions About the African Consumer Market
Claims have been made about the Great African Market Opportunity – in retail, in real estate, in banking, and packaged consumer goods – that drive investment decisions and marketing strategies. Yet, reality has been less opportunistic than imagined – Nestle’s struggles in Kenya back in 2015 are one such example. Here are the top 3 […]
Implicit Assumptions commonly held about Informal Markets
“Informal Economy” always means illegal, shadowy, gray. High volume of low value cash transactions imply poverty, ignorance, lack of sophisticated money management. Operating with a lack of infrastructure and institutions implies ignorance, lack of ambitions and aspirations, and motivation. Lack of cash implies lack of purchasing power – particularly in rural settings. Lack of formal […]
Does the human-centered design industry believe in it’s own process?
Listening to users, and incorporating their feedback is considered the key differentiator for the practice of human-centered design. Yet, one wonders, if the design industry has understood that this philosophy must necessarily include the feedback from their clients as well. That is, while we are all aware of the navel gazing tendencies displayed by design […]
Time to reach consensus on the #informaleconomy debate
As yesterday’s post showed, the unforeseen outcome of India’s demonetization initiative on the rural cash economy arose due to the lack of disaggregation of all that tends to get lumped together under the umbrella label “informal”. Segmentation would lead to more impactful design of policy and programmes. WIEGO has an excellent review of the academic […]
Unforeseen outcomes of India’s demonetization shine light on the value of our design philosophy
Latest news on India’s demonetization informs us how the rural economy is bearing the brunt of this initiative. The action was intended to target wealthy tax evaders and end India’s “shadow economy”, but it has also exposed the dependency of poor farmers and small businesses on informal credit systems in a country where half the […]
Insights on the psychology of cash money – Demonetization vs Financial Inclusion
The flurry of commentary on the Great Indian Demonetization of November 2016 has thrown up some nuggets of insight worth considering more deeply. Santosh Desai explores the psychology of cash money in the Times of India blog, linking the need for tangible evidence of income to physical labour, as opposed to those of us with […]
An economy of trust
Cash on credit is the caption given to this cartoon by the BBC. Neighbourhood groceries are offering their regular customers cash advances in addition to bread and milk. While the media is filled with a plethora of stories of heartbreak, my own suspicion is that we’ll discover the resilience of the cash intensive informal sector […]
Silent snow
I just emptied out my camera and this photograph from exactly one month ago was sitting there from 11th Oct 2016. The leaves are still green, and on the trees, and just the beginnings of the orange turn to autumn’s falling leaves can be spied on the tops. Today, there’s at least 6 inches of […]
Balancing the outcomes in systems design
The Carpenter’s Problem as a solution framing tool is quite flexible. It permits a spacious solution space in the shaded area of the graph, that allows for localization and customization for best fit to particular region or geography. For instance, the challenge of designing the most inclusive internet for all the newcomers from emerging economies, […]
Perspective on the Carpenter’s Problem
This is my favourite concept for describing how to cost effectively iterate complex systems solutions within a given set of constraints and conditions. That is, the ideal solution for best fit, can be said to lie in the shaded area as shown in the graph above. This approach to solution framing comes from operations research […]
