M-PESA and the service innovation framework (extract)
A former student of mine just mailed me this article “Extracting Key Lessons in Service Innovation” (pdf) by S.Wooder and S. Baker, recently published in the Journal of Product Innovation Management, January 2012 edition. Here is the abstract of the article: This paper describes how Sagentia—working with Vodafone, Safaricom, and other organizations—played a significant role […]
The ingenuity economy: grassroots social enterprises abound
Since I’d recently completed my review of Robert Neuwirth’s book, Stealth of Nations – The rise of the global informal economy, it struck me that what best characterizes this economic activity is captured by him here: The French have a word that they often use to describe particularly effective and motivated people. They call them […]
Our two shillings worth on the Kenyan ICT revolution
The World Bank’s Wolfgang Fengler has recently written a blogpost titled “Learning from the Kenyan revolution” referencing the penetration and use of not only ICT devices but also mobile money services. He makes optimistic predictions for the futures, viz., What are the lessons of Kenya’s ICT revolution for the broader economy of Kenya and for […]
In conclusion: Lessons from The Village Telco project in Kenya
We’ve finally reached the point in our work for Village Telco where there’s been enough time for some reflection after the intense weeks of travel and observations across Kenya. I can cluster our learning into three broad areas: our approach, methodology and team work; Kenya’s people and the informal economy; and finally, the role of […]
Baobab
Primary colours
Middle of nowhere
Estimating price in unexplored and untapped markets
In addition to estimating the size and value of the Kenyan cyber cafe industry for our client, Village Telco of Cape Town, South Africa, we were tasked with finding out what would people pay for their product, the Mesh Potato. This challenge was the equivalent of walking up to someone and asking: How much would […]
Welcome to Bazaaristan: global informal economy being recognized
Across the globe, 1.8 billion people — a quarter of the world’s population — work off the books each day. They are paid in cash for the goods they sell and the services they provide, and due to their ubiquity, there’s a word for these merchants in nearly every language. As Robert Neuwirth reports, in […]
At the inflection point of high growth to mature plateau
The only other cybers we’d seen this packed till now had been those in Nakuru – a veritable boom town for the industry- since in the past 5 years, the numbers had grown from 10 cybers to the current 77 not including the ones in the process of opening. Focus Cyber in Wote, in an […]
