Tag Archives: respect

Design of Digital Financial Services for Inclusion Needs More Respect and Humility to Succeed

In the past week alone, I’ve seen three glaring cases of unquestioned assumptions around the design and implementation of Digital Financial Service (DFS) particularly for financial inclusion, but also otherwise. This gives rise to the question whether the industry is prepared to undertake the mission they have set for themselves. The first is that their […]

Posted in Africa, Airtime, Alternative currency, Assumption filter, Banking, Cashless transactions, Consumer Behaviour, Design, Emerging Markets, Kenya, Mobile platform, Perspective, Prepaid Economy & Informal Sector, Technology, User research | Also tagged , , , , , , , , | Leave a comment

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